Return and refund policy

At PRYDOELITE, we strive to provide high-quality timepieces that our customers will love. If you're not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy below for more details on how to return your item or request a refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The watch must be unused, unworn, and in the same condition as when you received it.
  • The watch must be in its original packaging, including any accessories, tags, and manuals.
  • Returns must be made within [30] days of the delivery date.
  • Watches that have been personalized or customized (such as engraved) are not eligible for return unless defective.

If your watch is defective or damaged upon arrival, please refer to the "Damaged or Defective Items" section below.

2. How to Return an Item

To initiate a return:

  1. Contact Us: Please email us at [Email Address] or call [Phone Number] with your order number and details of the item you wish to return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and return instructions.
  3. Package the Item: Carefully package the watch in its original packaging, ensuring all parts (e.g., box, tags, instructions) are included.
  4. Ship the Item: Send the watch back to us using a trackable shipping service. We recommend purchasing shipping insurance for valuable items. You will be responsible for the cost of return shipping unless the item is defective or we made an error with your order.

3. Refunds

Once we receive your returned item and inspect it for eligibility, we will process your refund. If your return is approved, your refund will be issued to the original payment method used at the time of purchase. Please note that:

  • Refunds can take [5-10] business days to appear in your account, depending on your payment provider.
  • Original shipping fees are non-refundable unless the item was defective or the return was due to our error.

4. Damaged or Defective Items

If you received a damaged or defective watch, we apologize for the inconvenience. Please contact us immediately upon receipt of the item at [Email Address] or [Phone Number]. To ensure a smooth process:

  • Provide your order number and a description of the issue.
  • If possible, include photos of the damage or defect.

We will provide you with a return label and issue a full refund or send a replacement at no extra cost.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you desire.

6. Non-Returnable Items

The following items are non-returnable:

  • Personalized or customized items (e.g., engraved watches)
  • Gift cards
  • Sale or clearance items (unless defective)

7. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

  1. Check your bank or credit card account again.
  2. Contact your bank or payment provider, as they may take additional processing time.
  3. If you’ve done all of the above and still have not received your refund, please contact us at prydoelite.com or 03251153976.

8. International Returns

For international orders, please note that you will be responsible for the return shipping costs, as well as any customs duties or taxes. Returns must comply with the conditions outlined in this policy.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, or if you need further assistance with your return, please feel free to reach out to us:

PRYDOELITE
Bahira enclave Islamabad
Email: prydoelite.com
Phone: 03251153976

Thank you for shopping with us. We hope to continue serving you with the finest timepieces!